My Reviews

Lyla was the perfect person to help Andy and I buy our first home in this crazy market. She guided us through every step of the process and communicated with us quickly and clearly. We knew she would advocate for what we wanted, and her expertise made the difference in our offer being accepted on our (would be) future home. We would absolutely recommend her! Thank you Lyla!

-Maggie & Andy

We have known Lyla for over 15 years. She helped us find our first house in Ann Arbor and, more recently, selling it and buying our new home! We cannot emphasize enough how great it was working with her. Lyla is highly experienced, dedicated, responsive and professional. Her deep understanding of the local estate market, warm and upbeat personality, and HUGE patience made the complex and tedious selling/buying process seemingly smooth and simple. She provided us with a long list of items that needed attention (paint, repairs, decoration, etc.) in preparation for selling. Her attention to detail is incredible and really paid off. The condo looked beautiful going into the market and was sold right away! She is an incredibly strong advocate for her clients and a great negotiator. To find our new home we took our time. We totally trusted Lyla’s honest and objective opinion, and her thorough analysis of the pros and cons of the 10+ houses we visited to finally make our decision. We always felt that she was on our side without any kind of pressure, and 100% invested in finding the best house for us. In addition, her help working in coordination with the seller’s agent and lenders was instrumental for closing on time prior to the holidays. We are extremely satisfied with our new home and highly recommend Lyla to anybody thinking about buying or selling a house. Thank you, Lyla!

-Alejandra & Giancarlo

Lyla was a friendly professional agent who guided me in every facet of selling my condo. Precise market analysis in setting price, staging and producing a beautiful listing of features and photos are just part of her talents. Communication is her forte. She supported me through negotiations and the ultimate sale of the property. Lyla came to me on a mutual friend's referral and I would recommend her without any hesitation.

-Ann

Lyla was recommended to me by at least three physician residents, and working with her made it easily apparent why she is so well-liked. She is prompt in her responses. She accommodates erratic schedules, taking and making phone calls for you late into the evening. She is knowledgeable about local real estate and physician loans. For someone with little experience, little time, and little leverage for negotiation, she took care of me from beginning to end: meeting me at short notice to view properties, finding a property that would suit me before it even hit the market, suggesting services and companies that would/would not be worth my money, attending the inspection in my place, working with my lenders on my behalf, making sure I met deadlines, and combing through closing papers with me. She is genuine, and an incredibly strong advocate who made the home-buying process dangerously smooth. Thank you, Lyla, for everything you do!

-Arushi

Lyla es una excelente realtor, motivada y muy profesional. Nos ayudó en cada paso para comprar nuestra primera casa, dando consejos muy precisos y atenta a todos los detalles. Siempre dispuesta a contestar nuestros mensajes o llamados a cualquier hora. Muy amable y honesta en todos los consejos que nos brindó, hizo este proceso muy ameno. Estamos muy agradecidos por su trabajo y su trato hacia nosotros.

-Clarisa and Andres

Lyla made buying our first home a vastly more manageable and enjoyable process than it would have been without her!  Her communication was prompt and she had a lot of availability to look at houses with us.  She is obviously very experienced and knows the Ann Arbor market really well.  She pointed out issues with houses that we may not have noticed, and helped us draft a competitive offer for the house we ultimately purchased.  Throughout the process, she was extremely well organized and did an amazing job coordinating with the seller and lender to make sure we could close on time.  We will absolutely be recommending her to any friends or family who are looking for a realtor in Ann Arbor!

-Dan and Sinéad

Lyla was a truly wonderful agent. As clients who worked with her on both the buying and selling of our home, we can attest to her excellent work ethic. She helped us to navigate difficult situations and was proactive when finding solutions. She was always honest and upfront about all aspects of the real estate process.

Furthermore, she was easily accessible at all times. Overall, one of the best real estate agents we have ever worked with and we would highly recommend her to anyone in the future!

-Chris and Alison

Being a first-time homebuyer is terrifying! Pre-approvals, inspections, offers, and many other words that I have never heard before. But having with Lyla as my realtor, the process ended up being really smooth and a very satisfactory experience. Lyla takes time to explain every single step of the process, making sure you understand pros and cons.

She is also extremely hardworking, stays on top of all the details and communicates in the most efficient way. I cannot emphasize enough how satisfied I am that I counted with Lyla as my realtor, I would recommend her business to anyone looking to buy or sell a property.

-Miguel

Lyla,

We feel very fortunate that we were able to work with you again, this time for selling our house. Just like when you helped us buy our current home, you made us feel like we had a partner whom we could trust and who was looking out for our best interests throughout the process. It was a great peace of mind that we could rely on your expertise for every decision.

When we first considered selling our house, we had a list of updates that we thought were needed to make in order to sell it. However you helped us make the right decisions on where to invest to make it a desirable home without unnecessary spending. This saved us a lot of time, headaches and money.

We were impressed with how you used your network to advertise our home even before it was listed. This led to multiple viewings scheduled the same evening when it was listed and offers above the asking price less than 48 hours after the listing. Once we accepted an offer, it helped that you kept us informed during every step of the process.

-Dan and Gianna

Lyla Icaza helped us buy our home when we moved to Michigan 4 years ago and we had such a positive experience that she was the obvious choice to help us sell our house now that we are moving. Lyla advised us on what we needed to do to get our home ready to sell. She marketed it very well and we immediately had tons of interest in our home.

Lyla is very professional yet warm and friendly. She is attentive to detail and extremely thorough. She is accessible and available. Lyla helped us navigate some very difficult negotiations and gave great advice. We’ve loved working with Lyla and would highly recommend her to anyone looking to buy or sell a home!

-Tom and Sarah

Lyla was recommended to me by not just one friend but 3 and after I started working with her, I knew why. Lyla is extremely knowledgeable about the Ann Arbor area which was helpful for someone like myself who moved here from out of state. She also knows all of the ins and outs about the Physician loan, when and how to apply and how to streamline the home buying process.

She worked hard to get us all of the information we needed to buy our first home. She was very prompt and thorough with her responses in a way that made you feel like you were being taken care of, but not like you were being badgered or smothered. Because of Lyla we found our perfect first home and moved to get our offer accepted within a few short days. If she had not stayed up for hours talking to the other real estate agent and negotiating, I don't know if we would have been able to get our new home. Overall Lyla was a pleasure to work with and I will/have already recommended her to my friends."

-Katherine and Stephan

 

Lyla,

We just want to say THANK YOU as we really appreciated your help in finding and buying our new home. We felt lucky getting to work with you as your experience and observations helped us make the decisions that we think will work best for our family. The whole process went very smoothly as you were on top of everything at every step. We also appreciated that you were always available to answer our questions and were very open and honest about the pros and cons. Your suggestions and recommendations were great!

Thank you so much!!

- Gianna and Dan

 

This was our first home buying experience, and working with Lyla was a pleasure from start to finish. She was patient in answering our questions and understanding the kind of home we wanted. She was extremely knowledgeable about each step in the process and honest with us about the homes we were looking at. I found her honesty to be one of the most refreshing aspects because it was obvious that her main priority was to find a home that we loved.

In addition to us, our parents toured homes with us and Lyla, and they couldn't stop commenting on how professional, helpful and knowledgable she was. I highly recommend Lyla to any future homebuyer.

- Dan and Rachel

Lyla is a joy to work with! She is a true expert in her field, professional, experienced and knowledgeable. She is attentive to detail and easy to work with. She works quickly and efficiently. She responds to email and voicemails often in split seconds, even on weekends and nights. She is always a couple of steps ahead of her clients.

Lyla Icaza has numerous contacts in the local area and she works to handle anything related to the sale and purchase of a home. She works VERY hard for her clients and keeps things moving quickly. She is extremely honest with her clients. We highly recommend her to anyone seeking a truly professional Realtor. We could not be more satisfied. Thank you for all the hard work, dedication and the time you spent with our family navigating our 7th home!

-The Weber family

Working with Lyla Icaza was wonderful. She was an easy person to talk with when we had questions or concerns along the way as we worked together to sell our condo. She made the necessary steps of the sale clear to us. She was pleasant, hard-working, and knowledgeable. She got us a great price for our property. Thanks so much, Lyla!

- Kathy and Michael

It was a great pleasure to work with Lyla  Icaza. She was my agent both when I bought my property several years ago and when I sold it recently. She's thorough, well prepared, and extremely responsive. During my recent transaction, I was already living half way across the country, and needed to sell within a tight schedule. Lyla did so much extra work to make the sale easy for me and on time.

She helped to coordinate repairs, paintings, showings, all on my behalf when I could not be there. She handled negotiations and had offers above the asking price within less than 24 hours of listing. She also handled the inspection and walkthroughs. About two days before closing I had an appliance malfunction and Lyla coordinated the repair so expeditiously that the closing was never impacted. During this entire process I was always impress by her efficiency and professionalism, and I wholeheartedly recommend her.

- Ruo

We had a fantastic experience with Lyla Icaza! She came highly recommended by our friends that were buyers with her, and we couldn't have been happier with our experience as sellers. Lyla is extremely knowledgeable and guided us through the entire process of selling our home. She patiently answered every one of our questions, and she was ready with her own advice but was never pushy or overbearing.

Her understanding of the market was also superb - her guidance ultimately allowed us to sell our house for more than we ever expected (and also more than estimated by other realtors we interviewed)! She also made the process quite easy and convenient by meeting around our busy schedules at odd hours and on weekends, allowing us to sign all the paperwork electronically, and always making sure to be readily accessible via email, text, and phone call with prompt responses. What further sets Lyla apart, is how incredibly invested she is personally.

For example, she made a point to be present during our appraisal so that we could get the optimum price for our condo. At one point, she even gave us her own personal appointment with a contractor so that we could get our windows repaired in time for closing! Her attention to detail and network of trusted handymen were also invaluable.

After a full day of showings, Lyla noticed right away when one potential buyer’s child colored on our carpet, so she coordinated with a carpet cleaner on our behalf to have them come the very next day to fix it. Even after closing, Lyla stood by our side and offered us advice until after we moved out. Lyla is by far the best realtor we have ever worked with, and highly recommend her services to everyone!"

- Kevin and Stephanie

 

I was a first-time home buyer who was from out of town, clueless about the whole process, and on a restricted time schedule. I was able to find and buy my amazing condo all thanks to Lyla! She was super helpful from day 1, understanding my limitations and what I was looking for, and continuously sending along listings I would be interested in.

She explained everything I needed to know, and made buying my first home as seamless as possible. She even attended my condo inspection since I was out of the country and explained the findings to me. It didn't take long to realize that Lyla is someone who wasn't just trying to get me to buy any house, but actually on my side to find the best possible home for us for the next seven years.

I cannot recommend Lyla Icaza enough, especially if you are a medical or surgical resident! She will make buying a home as easy as pie, making sure you don't forget ANYTHING and communicating with you during the crazy hours we are available.

Thank you Lyla for all the hard work you do and the love you put into your work and clients!

- Sara S

We had the pleasure of working with Lyla to buy our new home and to sell our previous condo. In both circumstances, we could not have been happier with the process or outcome!

Lyla is dedicated to helping her clients make well-informed decisions. Before we submitted an offer on our current home, she quickly arranged for multiple contractors to provide us with estimates for the work the home desperately needed (e.g. new roof). This enabled us to make a fair, yet strong offer, which was readily accepted in this highly competitive market. We love our new home and know that it would never have been ours without Lyla’s hard work, organization, and persistence!

Similarly, Lyla’s strong sense of housing market trends allowed us to quickly sell out condo for a better price than we could have ever imagined. We recommend Lyla to all of our friends and colleagues!

- Dina and Julius

 

I cannot say enough about what an excellent, experienced real estate agent Lyla Icaza is! She knows the Ann Arbor market inside and out, is very good about assessing what a client wants, and is honest and forthcoming about helping clients stick to what they really want and not be be impulsive in buying. Lyla just listed and sold my Ann Arbor home in four days, and then closed two weeks after.

The whole process was complete in less than one month. She made sure I got the price I wanted and she went above and beyond by working with the buyers agent to sell furniture in the home to the buyer. She made the experience painless. She put me first in every way.

Lyla is thoughtful and caring, was available at every moment, is incredibly efficient and anticipated my needs every step of the way. She works very well with other agents is well connected in Ann Arbor and provided me with every resource I needed. I highly recommend Lyla to help with any real estate needs.

- Beth

 

From day one, Lyla Icaza has been actively supporting in finding the right house for us. She goes above and beyond what I expect and is very thorough when it comes to following up with all parties. Thank you Lyla - for your great communication and follow-through!

- Christin

Working with Lyla to find our new house was a great experience. She has many qualities that make the process easier to go through and more enjoyable as well. Her demeanor is always upbeat and pleasant, making it easy to talk to her about your wants and needs, and she takes it all in, actually paying attention to those wants and needs.

She is very knowledgeable about the Real Estate situation in the Ann Arbor area, and when that proved too competitive for our time frame, was easily able to adapt and get good information for the surrounding areas as well. Throughout the process, she always kept us up to date on what was going on, and what the next steps might be for us. She was quick to reply to our numerous questions and requests, and even came through with ideas or information we had no idea about, helping us make our decision a more informed one.

We would be happy to recommend Lyla to any friends or family looking to buy or sell as well, and will get in touch with her ourselves if we are in need of moving again in the future. Thanks again Lyla!!

- Rafael and Deanna

Lyla was a wonderful agent and far exceeded my expectations in both abuyers and sellers agent. As a first-time home buyer moving to a new area for residency, Lyla calmed many of my anxieties and helped me to find a place that I loved. She knew the area well and was quite attentive to property details that I never thought to ask, but were very important. She helped me to navigate (nearly effortlessly on my part) the process of buying a home.

When my residency ended and it came to selling the property, there was no question who I would choose. She was up to date on recent comparisons and I felt comfortable making an informed decision on how best to prepare the property and sell it with her guidance. I would confidently recommend Lyla to anyone wishing to buy or sell a home. She was prompt, knowledgeable, committed, and empowered me to navigate these experiences seamlessly.

- Nate

I am so grateful to have Lyla Icaza as my buyer/seller's agent in my recent condo-to-house switching. She is not only a terrific real-state agent with abundant professional knowledge, very reliable and loyal to account on, but also she is more like an old friend to me, who has always been there for me whenever I need her help. She has provided me many helps and detailed information and suggestions on loan borrowing, home decorating, pluming, patio building etc. Those were really helpful for an international scholar and a new homeowner like me, who had little experience on it.

 

She is a very sincere and warmhearted person with a charming personality, of whom I was really enjoying getting to know. I could not express my appreciation to Lyla enough for her great help and I really cherish our friendship we built up along the course of my home hunting. Thank you Lyla!

-Yanming

It is hard to put into words how wonderful working with Lyla Icaza has been, but working with Lyla was easily the best decision (besides the house we bought) during the entire process. She was very personable and knowledgable and being a young couple the home buying process seemed very daunting. Lyla made the complexity of the process seem so much easier.

She was with us every step of the way and even came to our inspections to ensure everything was being done right. Her recommendations for inspectors were top notch and we greatly appreciate the thorough reports we received. One of the best things about Lyla was that we never felt like we were being pressured into buying something we weren't absolutely in love with - and in the Crazy Ann Arbor/Saline housing market it felt like everything was moving so fast.

Being so readily available through email or phone made us feel like we were a step ahead of the crowds when a new house hit the market. At no point did we feel like she wasnt working 100% for us and her personal approach really made her stand out among realtors that we spoke with early on. With Lyla's guidance we got the house of our dreams.

-José and Sarah

 

Working with Lyla to sell my home was a great decision. She is very approachable and knowledgable and was helpful in succinctly coaching me on the best ways to prepare my property. She is also well-connected in the area and had recommendations for people to help me do whatever I needed, from cleaning services to repairmen. She made the process very smooth and handled all the gory details that make selling a home daunting.

My partner and I have now worked with Lyla on three different occasions, both buying and selling, and we have always been very pleased. We will definitely seek her help again when the occasion arrises and would recommend her to anyone asking for the best experience possible.

-Emily and Dustin

 

Working with Lyla was smooth and worry free even when we were out of state. She is very professional and at the same time personable. We have worked with her as a buyer and as a seller, and she was excellent in both instances. She provided guidance and advice on how to best show and sell our property. She was very flexible with time and worked with us to stage our property and make it picture ready.

We had to move before closing date, but she ensured we completed every required document that allowed closing to proceed in our absence. She kept us informed throughout the acceptance, appraisal, closing, and followed up with us after closing in case we had any questions.

Lyla Icaza is also an excellent resource for residents, fellows, and professionals moving to the Ann Arbor area. She has lived in Ann Arbor since 1985, and is very familiar with the area. She works with lots of residents and hospital employees and will patiently work with you to ensure you find the place to call home.

-Ayo and Yemisi

Lyla was great to work with. She is extremely knowledgable about Ann Arbor and was always available to speak with us about the home buying process. She is an advocate for her clients and will make sure that you end up with the house of your dreams!

-Chris and Alison

My wife and I moved from Kansas to Ann Arbor for my medical residency. We knew nothing about the real estate market in Ann Arbor... Lyla made the move as smooth and painless as possible, in fact it was actually pretty fun. She went above and beyond her job description to assist us; attending the inspection when we could not make it, responding to texts/calls late Friday evening, attending the final walk through, contacting foundation experts when we had issues with the inspection, helping us even after we closed on the house.

She has been a tremendous help in an otherwise very stressful time of transition. She almost always responded to our emails or call within minutes to hours. And she knew our situation very well, having a son who recently went through residency himself. My wife and I couldn't be happier with our choice of realtor."

-Sarah

 

Lyla Icaza is a pleasure to work with. She is friendly and personable, making it easy to let her get to know what we were looking for in a home. She is also very professional and gets things done extremely quickly.

If we ever had a question or concern, Lyla responded right away with an answer. She went above and beyond to help us get our new home. We would absolutely recommend Lyla to anybody looking for a new home!

-Tom

Lyla Icaza was an amazing realtor for my wife and I! As surgical a surgical resident at the University Hospital, I have a very restrictive schedule, but Lyla constantly went above and beyond to make home buying a convenient and seamless experience. She helped us find a home with a great commute, location, and value.

She is warm and easy to work with, and became a friend as much as a realtor. When it came time for negotiation, she fought for us to get the best deal. I would recommend her to anyone looking to purchase a home, but especially for those of you that are residents as she knows your specific needs through her extensive experience. 

-Brandon

 

It was a distinct pleasure working with Mrs. Lyla Icaza as an exceptional real estate agent. Lyla made the purchase of our home an easy and enjoyable experience. What we consider easy, most probably took a lot of Lyla’s time and professional efforts. Her suggestions in crafting an offer were priceless and essential for winning the bid in a multiple offer situation. With her professional and warm personality, attention to detail and thoughtfulness, Lyla took care of the whole process; moreover, she kept us informed with updates.

Recently, Lyla facilitated the sale of our home during a low sale season. With no time to waste, after surveying our residence premises, Lyla pointed out some specific suggestions and fixes to make the presentation of the house more appealing. Once the house was on the market we received a strong offer within three days. Again, she followed the process with due diligence establishing a professional and friendly connection with the buyer’s agent, while always looking for our best interest. Lyla kept in touch even when she was on vacation and out of the country. Lyla has excellent negotiating skills, friendly disposition, and always responsive making sure everything is on track. We praise Lyla’s services with friends and we highly recommend working with her.

Thank you Lyla, we are truly grateful for your professional and friendly services.
-Sandra and Salman

Lyla Icaza was my realtor for both the sale of my home of 19 years and the purchase of my new home this year. She was my best friend through this life event and I could not have done it without her.

I am a single woman who works full time. Lyla never missed a beat. She exceeded every one of my high standards. This often made me smile as I realized I had found an agent who was on top of things more than me.

She would change her schedule at the last minute to be with me for either a showing or a viewing and if by some far stretch she was not able to be there she would arrange for one of her most competent colleagues to be present.

The process went like clockwork and she led it flawlessly. Her network is impressive and if you are selling a home and need contacts for those details that arise to get your home up to par, a plumber, an electrician, financial contact she has you covered. The quality of the photographer she enlisted for the sale of my home was impressive and made a difference in the effectiveness of showings.

If you are purchasing a home, it is the same. Lyla has a tremendous database of contacts so you feel comfortable in making a decision if you need someone to consult.

She is prompt, professional and courteous. She is skillful in the use of technology and we did most transactions via email, which made the process seamless and did not interrupt my day.

Lyla takes it to a personal level as if she was selling or purchasing her own home, an outstanding quality.

-Wendy 

We had the absolute pleasure of working with Lyla Icaza as our Realtor. She found us the home of our dreams. Lyla worked tirelessly and was there for us each step of the way. She knows the market incredibly well, and fought for us the entire way through the process, allowing us to find our perfect home.

She goes out of her way and is devoted 100% to her clients. I can honestly say that I do not know what we would have done without Lyla. She displays the utmost professionalism, loyalty, and an amazing work ethic. Quite simply, she went above and beyond for us, and for that we will always be thankful. I know for a fact that when it is time to move on and to our next home, we will be working with Lyla Icaza.

-Kim and Rya

I would recommend Lyla Icaza to anyone buying a house in the Ann Arbor area. She is personable and very knowledgeable about the market and the process. Professionally, she was patient and put us at ease throughout every step of the process.

She took almost all the stress out of the process and we are so grateful for that! She was also excellent at explaining what was happening next in the process which was crucial for first time home buyers like us. Interpersonally, she was also a joy. I really enjoyed getting to know her and will continue to stay in touch with her!

-Brandon and Lauren